A survey finds vendors often failing to meet provider needs.
Erin McCann, Associate Editor at Healthcare IT News
NEW YORK | February 19, 2013
With
more electronic health record systems continuing to fall short
of providers' expectations, a new report by Black Book Rankings suggests that
2013 may indeed be the "year of the great EHR vendor switch." After
polling some 17,000 active EHR adopters, report officials found that as many as
17 percent of medical practices could be switching out their first choice EHR
by the end of the year.
“The
high performance vendors emerging as viable past 2015 are those dedicating
responsive teams to address customers’ current demands,” said Black Book’s
managing partner Doug Brown, in a news release. [See
also: EHR
adoption could exceed 80 percent by end of 2013, new study finds.]
And
in light of Stage 2, officials say provider demands are only increasing. EHR
users polled cited numerous cases of software firms underperforming badly
enough to lose crucial market share as the industry evolves, with vendor
solutions often struggling to keep pace.